Luxury Resort Concierge: Exceed Guest Expectations

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent culture

Medical & Dental & Vision

EAP program

401K with match

PTO

Discounted stays

Tuition assistance

Growth opportunities

Job summary

Holiday Inn Club Vacations Incorporated in Las Vegas is seeking a Concierge/Guest Services professional responsible for the guest/owner experience from pre-arrival to departure, planning activities, and ensuring needs are met with proactive service.

The role requires fluent English, strong interpersonal and problem-solving skills, ability to multitask, and knowledge of Las Vegas area attractions. Prior resort front desk experience is preferred.

Qualifications

• Fluent English; bilingual is a plus.
• Strong interpersonal and problem-solving skills.
• Knowledge of Las Vegas area attractions and activities.
• Ability to follow prescribed procedures and guidelines.

Responsibilities

• Pre-arrival communication and coordination for guests/owners to provide and capture proper information to uphold standards for the best vacation experience.
• Plan activities and handle requests for the guests/owners in and around the resort.
• Ensure guests/owners' expectations are exceeded by providing memorable customer service with each guest interaction, involving resolving guest concerns with minimal management intervention.
• Coordinate with other intradepartmental areas for thorough communication on in-house guests and owners for ongoing needs and requests daily.
• Partner with other resort areas to assist guests and owners in providing the best quality of service.

Skills

Guest service

Communication

Problem solving

Teamwork

Multitasking

Attention to detail

English fluency

Bilingual (plus)

Tools

Computer literacy

Job description

Holiday Inn Club Vacations Incorporated in Las Vegas is seeking a Concierge/Guest Services professional responsible for the guest/owner experience from pre-arrival to departure, planning activities, and ensuring needs are met with proactive service.

The role requires fluent English, strong interpersonal and problem-solving skills, ability to multitask, and knowledge of Las Vegas area attractions. Prior resort front desk experience is preferred.