Key West Front Desk Associate – Guest Experience

Hire The Keys; Key West (FL); On-site; USD 28,000 - 34,000; Part time

Job summary

Hire The Keys in Key West seeks a Part-time Front Desk Associate to greet guests, check them in and out, and support daily operations. You will handle charges, know front desk procedures, and assist guests with reservations, rates, and services.

The role is on-site with varied shifts, emphasizing excellent customer service, accuracy, and confidentiality to ensure a smooth guest experience during their stay.

Qualifications

• High work ethic and self-initiative.
• Proven experience with strong customer service skills.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time.
• Efficiently and accurately operate a computer - Microsoft Word, Excel, etc.
• Ability to maintain excellent relationships with staff and guest confidentiality

Responsibilities

• Greet and communicate with guests, promptly and professionally checking them in and out of the hotel.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of front office computer or manual system, including all daily responsibilities
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Have knowledge of hotel property, hotel staff and hotel services, with hours of operation.
• Give clear directions to hotel facilities for inquiring guests.
• Perform other duties as assigned, especially related to assisting guests during their stay

Skills

Strong work ethic

Customer service experience

Schedule flexibility

Attention to detail

Confidentiality of staff and guests

Tools

Microsoft Word

Excel

Job description

Hire The Keys in Key West seeks a Part-time Front Desk Associate to greet guests, check them in and out, and support daily operations. You will handle charges, know front desk procedures, and assist guests with reservations, rates, and services.

The role is on-site with varied shifts, emphasizing excellent customer service, accuracy, and confidentiality to ensure a smooth guest experience during their stay.