Guest Experience Concierge, Front Desk

Wequassett; Key West (FL); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive hourly wage + tips

Medical, Dental, Vision and other anc​

Employee discounts on food and bebidas

401k Company Matching

Opportunities for advancement

Paid Parental Leave and more!

Zusammenfassung

Havana Cabana in Key West is seeking a Front Desk Agent to warmly welcome guests, check them in on arrival and out on departure, and post charges to guest accounts. You will anticipate needs, handle inquiries, assist guests with disabilities, and ensure smooth switchboard operations.

Collaborating with reservations, coordinating with other departments, and upholding safety policies are essential parts of daily duties and the hotel’s commitment to outstanding guest service.

Qualifikationen

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.

Aufgaben

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Jobbeschreibung

Havana Cabana in Key West is seeking a Front Desk Agent to warmly welcome guests, check them in on arrival and out on departure, and post charges to guest accounts. You will anticipate needs, handle inquiries, assist guests with disabilities, and ensure smooth switchboard operations.

Collaborating with reservations, coordinating with other departments, and upholding safety policies are essential parts of daily duties and the hotel’s commitment to outstanding guest service.