Guest Experience Concierge

Hilton New Orleans Airport; Kenner (LA); On-site; USD 29,000 - 37,000; Full time

Job summary

Hilton New Orleans Airport is seeking a front desk agent to greet guests, check them in/out, and promote hotel services. You will handle registrations, room assignments, and guest inquiries with accuracy and courtesy.

The role involves upselling amenities, processing payments, and addressing guest concerns to ensure a positive stay. On-site position with potential for growth within the hotel family.

Qualifications

• Front desk agents greet guests and provide courteous service.
• Ability to upsell hotel services and promote Hilton programs.

Responsibilities

• Greets and registers guests, providing prompt and courteous service.
• Checks guests out and resolves guest challenges during their stay.
• Promotes hotel services and upsells products to guests.
• Completes registration with room and rate details; codes keys.
• Accounts for hotel services and assists with payments and currency exchange.
• Greets customers with a friendly welcome and provides information.
• Receives special requests and forwards to appropriate team members.
• Answers calls and emails; relays guest needs to others.
• Handles guest complaints and resolves problems with discretion.

Job description

Hilton New Orleans Airport is seeking a front desk agent to greet guests, check them in/out, and promote hotel services. You will handle registrations, room assignments, and guest inquiries with accuracy and courtesy.

The role involves upselling amenities, processing payments, and addressing guest concerns to ensure a positive stay. On-site position with potential for growth within the hotel family.