Guest Experience Specialist

Hilton New Orleans Airport; Kenner (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Hilton New Orleans Airport welcomes guests with a warm, efficient check-in experience at the front desk in Kenner, LA. You will register guests, assign rooms, and provide essential information about hotel services and local amenities.

The role includes upselling available upgrades and Hilton Honors participation, while ensuring all transactions are accurate and guests are satisfied. Beyond check-in/check-out, you will respond to guest inquiries, coordinate with bell staff, and resolve issues

Responsibilities

• Greet and register guests with prompt, courteous service.
• Assist guests with checkout, handle payments and currency exchanges.
• Upgrade guests and upsell Hilton services and amenities.
• Promote hotel services and locations, provide information and directions.
• Handle guest inquiries via phone and email and relay to team members.
• Resolve guest challenges with calm, professional problem solving.

Job description

Hilton New Orleans Airport welcomes guests with a warm, efficient check-in experience at the front desk in Kenner, LA. You will register guests, assign rooms, and provide essential information about hotel services and local amenities.

The role includes upselling available upgrades and Hilton Honors participation, while ensuring all transactions are accurate and guests are satisfied. Beyond check-in/check-out, you will respond to guest inquiries, coordinate with bell staff, and resolve issues