Guest Experience Concierge

mymvw; Kaanapali (HI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, delivering memorable vacation moments in a welcoming, friendly environment. You will provide concierge-style services, information on amenities, and engage guests to enhance their stay.

The role requires flexible scheduling, strong communication skills, and a commitment to excellent service, with potential growth in a guest-centric hospitality team.

Qualifications

• Flexibility to work weekends and holidays.
• Ability to communicate clearly with guests and Owners.
• Professional, positive, and timely service delivery.

Responsibilities

• Communicate with preview tour customer via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests on promotional vacation packages.
• Provide detailed information about property amenities.
• Engage customers in conversation about their stay, services, and area attractions.
• Identify special customer needs and arrange fulfillment upon arrival.
• Address customers' service needs in a professional, positive, and timely manner.

Skills

Communication

Customer service

Phone & in-person interaction

Concierge-style service

Job description

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, delivering memorable vacation moments in a welcoming, friendly environment. You will provide concierge-style services, information on amenities, and engage guests to enhance their stay.

The role requires flexible scheduling, strong communication skills, and a commitment to excellent service, with potential growth in a guest-centric hospitality team.