Guest Experience Concierge — Build Memorable Vacations

mymvw; Waveland (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

On-site parking

Shoe credit

Team lunches

Guest Satisfaction awards

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners and guests with memorable vacation experiences. You will check guests into villas, review amenities, and coordinate with departments to resolve requests, while providing friendly, professional service in a dynamic environment.

The role involves active listening, explaining room features, routing calls, and supporting bellman duties as needed to ensure guest satisfaction.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Must be able to lift up to 25lbs and stand for extended periods.
• Background and drug screening may be required per policy.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, services, hours, and local activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and coordinates with other departments to resolve issues.
• Identifies and explains room features to guests (e.g., room key, ice/vending areas).
• Follows up with Owners/guests to ensure requests are met to their satisfaction.
• Answers telephone calls and routes them to the proper department.

Skills

Guest service

Communication

Multitasking

Job description

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent to assist Owners and guests with memorable vacation experiences. You will check guests into villas, review amenities, and coordinate with departments to resolve requests, while providing friendly, professional service in a dynamic environment.

The role involves active listening, explaining room features, routing calls, and supporting bellman duties as needed to ensure guest satisfaction.