Guest Experience Concierge

mymvw

Orlando (FL)

On-site

USD 36,000 - 65,000

Full time

10 days ago

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Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations in Orlando to assist Owners and guests with experiences and events that create memorable vacation moments. You will provide concierge-style services for promotional packages and share detailed information about property amenities.

The role emphasizes guest interaction, professional communication, and adherence to company standards, with weekend/holiday availability as needed.

Qualifications

Residence in listed US states (FL, NV, UT, AZ, SC).
Experience with remote or hybrid work environment preferred.

Responsibilities

Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
Offers Concierge-style services to guests on promotional vacation packages.
Provides detailed information about property amenities.
Engages customers in conversation regarding their stay, property services, and area attractions.
Identifies special customer needs and arranges fulfillment upon arrival.
Addresses customers' service needs in a professional, positive, and timely manner.
Welcomes and greets guests and addresses their needs.
Interacts with colleagues and guests professionally and promptly.
Communicates with guests by phone and in person with excellent written and verbal skills.
Follows company policies and safety procedures.