In-House Vacation Concierge & Guest Experience Lead

Marriott Ownership Resorts, Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Uncapped earning potential

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Marketing In House to support Owners/guests with experiences and events, driving memorable vacation moments. You will help plan presentations, manage expectations, and contribute to guest satisfaction and loyalty.

The role emphasizes customer service excellence, collaboration with teams, and adherence to company standards while pursuing sales goals and growth opportunities. Strong interpersonal skills are essential.

Qualifications

• Experience in sales or customer service roles.
• Ability to interact with guests in person or by phone.
• Willingness to work various shifts, including holidays and weekends.

Responsibilities

• Schedules sales presentations and manages customer expectations.
• Delivers high levels of service to exceed budgeted goals.
• Ensures attendees meet eligibility requirements and are open to learning about products.
• Uses persuasive techniques to maximize revenue while preserving guest loyalty.

Skills

Sales experience

Customer service

Guest interaction

Job description

Marriott Vacations Worldwide is seeking a Coordinator Marketing In House to support Owners/guests with experiences and events, driving memorable vacation moments. You will help plan presentations, manage expectations, and contribute to guest satisfaction and loyalty.

The role emphasizes customer service excellence, collaboration with teams, and adherence to company standards while pursuing sales goals and growth opportunities. Strong interpersonal skills are essential.