Guest Experience Concierge & Events Coordinator

Marriott Ownership Resorts, Inc.; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist in creating memorable vacation experiences for our guests. You will communicate with customers ahead of their visit, provide concierge-style services, and ensure all guest needs are addressed promptly and professionally.

Working with us means being part of a team dedicated to enhancing the guest experience through exceptional service.

Qualifications

• Prior administrative experience in a remote or hybrid work environment preferred.
• Available to work weekends and holidays.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate with preview tour customers before their arrival.
• Offer Concierge-style services to guests.
• Provide detailed information about property amenities.
• Engage customers regarding their stay and local attractions.
• Identify and fulfill special customer needs.
• Address customers' service needs professionally.

Skills

Customer Service

Communication Skills

Flexible Schedule

Job description

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist in creating memorable vacation experiences for our guests. You will communicate with customers ahead of their visit, provide concierge-style services, and ensure all guest needs are addressed promptly and professionally.

Working with us means being part of a team dedicated to enhancing the guest experience through exceptional service.