Guest Experience Concierge & Relations Coordinator

mymvw; South Lake Tahoe (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Credit union membership

Tuition reimbursement

Counseling & family support

Growth opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to support Owners/guests with memorable vacation experiences and events. You will provide concierge-style services, share detailed property information, and engage guests in conversations about their stay and local attractions.

The role requires a flexible schedule including weekends/holidays, excellent communication, and a proactive approach to addressing guest needs with a warm, professional demeanor.

Qualifications

• Flexible schedule including weekends and holidays.
• Excellent written and verbal communication with guests.
• Ability to provide concierge-style services to guests.

Responsibilities

• Communicates with preview tour customers by telephone before arrival and tour date.
• Offers concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages guests in conversation about their stay, services and local attractions.
• Identifies special guest needs and coordinates fulfillment on arrival.
• Addresses guest service needs in a professional, timely manner.
• Welcomes and assists guests, maintaining professional interactions with colleagues.

Skills

Customer service

Phone communication

Guest relations

Concierge services

Interpersonal skills

Job description

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to support Owners/guests with memorable vacation experiences and events. You will provide concierge-style services, share detailed property information, and engage guests in conversations about their stay and local attractions.

The role requires a flexible schedule including weekends/holidays, excellent communication, and a proactive approach to addressing guest needs with a warm, professional demeanor.