Guest Relations Concierge | Vacation Experience Specialist

Marriott Ownership Resorts, Inc.; United States; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to support Owners/guests with memorable vacation experiences and events. You will engage guests by phone and in person, sharing information about amenities, services, and local attractions to ensure a high-quality stay.

The role emphasizes friendly, professional interactions, following safety procedures, and collaborating with colleagues to exceed guest expectations.

Responsibilities

• Communicates with preview tour customers by telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities and area attractions.
• Identifies special guest needs and arranges fulfillment upon arrival.
• Maintains professional, positive, timely guest service and adheres to company standards.

Job description

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to support Owners/guests with memorable vacation experiences and events. You will engage guests by phone and in person, sharing information about amenities, services, and local attractions to ensure a high-quality stay.

The role emphasizes friendly, professional interactions, following safety procedures, and collaborating with colleagues to exceed guest expectations.