Guest Relations Concierge: Vacation Experience Lead

mymvw; Town of Florida (NY); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Suppo

Résumé du poste

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners/guests with memorable vacation experiences and events. You will provide concierge-style services, share detailed property information, and engage guests to ensure a high-quality stay.

The role requires excellent written and verbal communication skills, the ability to interact professionally with guests, and flexibility to work weekends and holidays.

Qualifications

• Flexible schedule including weekends and holidays.
• Ability to lift up to 10 lbs.
• Background and drug screening may be required.

Responsabilités

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, services, and area attractions.
• Identifies special customer needs and arranges fulfillment upon arrival.
• Addresses customers' service needs in a professional, timely manner.

Connaissances

Telephone communication

Written communication

Verbal communication

Concierge-style services

Description du poste

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners/guests with memorable vacation experiences and events. You will provide concierge-style services, share detailed property information, and engage guests to ensure a high-quality stay.

The role requires excellent written and verbal communication skills, the ability to interact professionally with guests, and flexibility to work weekends and holidays.