Guest Experience Concierge

Kiawah Island Club; Johns Island (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Short/Long-term Disability

Life Insurance

Telehealth

Wellness program

Paid time off

Job summary

Kiawah Island Club seeks a polished and professional Member Services Representative to join our team on Kiawah Island. The role supports Members, guests, and staff, serving as the front line for inquiries and reservations across 12+ club departments.

Entry-level position with growth opportunities into Food & Beverage, Event Management, Marketing & Communications, Sales, HR, and Administration. Scheduling includes Mon-Fri with some weekends; training is comprehensive to cover all club amenities.

Qualifications

• Strong written and verbal communication skills.
• Bachelor’s degree in Hospitality, Communications, Marketing, Recreation, or related field.
• Ability to multi-task and manage multiple systems (email, phone, text/chat programming, dining and event reservation programs, Google Suite).
• Previous hospitality, food & beverage, customer service, or private club experience preferred.
• Must remain polished and professional with Members and staff at all times.
• Team player with a flexible “can-do” attitude.
• Must have reliable transportation.

Responsibilities

• First point of contact for Members, potential new Members, and guests.
• Assisting with logistics and reservations for Club events, dining facilities, transportation, programs.
• Concierge requests and general Club and Island inquiries.
• Organizing data entry for membership and credentials; assisting Membership Director with services and orientation of new Members.
• Continual research and communication of policies and operations of all Club amenities and services.

Skills

Communication skills

Customer service

Team player

Flexible attitude

Professional demeanor

Education

Bachelor’s degree in Hospitality/Communications/Marketing/Recreation

Tools

Google Suite

Reservation software

CRM systems

Job description

Kiawah Island Club seeks a polished and professional Member Services Representative to join our team on Kiawah Island. The role supports Members, guests, and staff, serving as the front line for inquiries and reservations across 12+ club departments.

Entry-level position with growth opportunities into Food & Beverage, Event Management, Marketing & Communications, Sales, HR, and Administration. Scheduling includes Mon-Fri with some weekends; training is comprehensive to cover all club amenities.