Member Services Representative

Kiawah Island Club; Johns Island (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Short/Long-term Disability

Life Insurance

Telehealth

Wellness program

Paid time off

Job summary

Kiawah Island Club seeks a polished and professional Member Services Representative to join our team on Kiawah Island. The role supports Members, guests, and staff, serving as the front line for inquiries and reservations across 12+ club departments.

Entry-level position with growth opportunities into Food & Beverage, Event Management, Marketing & Communications, Sales, HR, and Administration. Scheduling includes Mon-Fri with some weekends; training is comprehensive to cover all club amenities.

Qualifications

• Strong written and verbal communication skills.
• Bachelor’s degree in Hospitality, Communications, Marketing, Recreation, or related field.
• Ability to multi-task and manage multiple systems (email, phone, text/chat programming, dining and event reservation programs, Google Suite).
• Previous hospitality, food & beverage, customer service, or private club experience preferred.
• Must remain polished and professional with Members and staff at all times.
• Team player with a flexible “can-do” attitude.
• Must have reliable transportation.

Responsibilities

• First point of contact for Members, potential new Members, and guests.
• Assisting with logistics and reservations for Club events, dining facilities, transportation, programs.
• Concierge requests and general Club and Island inquiries.
• Organizing data entry for membership and credentials; assisting Membership Director with services and orientation of new Members.
• Continual research and communication of policies and operations of all Club amenities and services.

Skills

Communication skills

Customer service

Team player

Flexible attitude

Professional demeanor

Education

Bachelor’s degree in Hospitality/Communications/Marketing/Recreation

Tools

Google Suite

Reservation software

CRM systems

Job description

On Kiawah Island, located just south of Charleston, South Carolina, day breaks across a pristine 10-mile beach, expansive marsh savannahs, ribboning rivers, and some of the most-acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues. Amid uncommon scenic beauty, Members can savor the Island’s best offerings and create lifelong memories with family and friends.

When you come to Kiawah, you’ll know if it’s right for you the moment you set foot on the Island. It produces a feeling you can’t quite describe but you never want to let go.

We are seeking a polished and professional Member Services Representative to join our team! The Kiawah Island Club Member Services department is the central hub of Club information for Club Members, guests, and fellow team members. Member Services plays a key role in setting the standard of excellence in service at an organization that strives to be the finest private club in the world.

Each Member Services Representative carries out a set of daily responsibilities required of the Member Services role, but also has a set of responsibilities that is unique to them. While this position is entry-level, the role of Member Services has a proven history of opening up opportunities for growth in several areas within the Club including Food & Beverage, Event Management, Marketing & Communications, Sales, Human Resources, Administration Management, etc. The training process is extensive as the role is required to work with and learn all 12+ Club departments that range widely and operate year-round: Membership, recreation (golf, tennis, pools, sporting clays club, boat club), events and youth programming, food and beverage (6+ restaurants), fitness, spa and salon, etc.

Responsibilities

• First point of contact for Members, potential new Members, and guests
• Assisting with logistics and reservations for Club events, all Club dining facilities, on- and off-Island transportation, kids programming, boat cruises, sporting club, and more
• Concierge requests and general Club and general Island inquiries
• Organizing data entry for membership, facilitating Member and guest credentials, assisting Membership Director with services and orientation of new Members
• Continual research and communication of policies and operations of all Club amenities and services (in order to better facilitate Member and staff communications)

Qualifications

• Strong written and verbal communication skills
• Four-year college degree in Hospitality, Communications, Marketing, Recreation, or related field is ideal
• Ability to multi-task and manage multiple systems at once (e.g. email, phone system, text/chat programming, dining and event reservation programs, Google Suite, etc.)
• Previous hospitality, food & beverage, customer service, or private club experience is strongly preferred
• Must enjoy working in a customer service field and remain polished and professional with Members and staff at all times whether it’s on the phone, email, or in person
• Works well with others and is a team player. Willing to chip in and contribute in areas that may not fall within the job role
• Have a flexible “can-do” attitude
• Must be computer literate and have excellent telephone and written etiquette
• Must be available to work 1-2 weekends a month (Schedule is predominantly Monday-Friday, 8:30a-5:00p with alternating weekends amongst MS employees, and flexible scheduling)
• Must have reliable transportation

Benefits

• Benefits are available to full-time employees after a waiting period and include: Medical, Dental, Vision, Short Term and Long-Term Disability, 401(k), Life Insurance, Accident Insurance, Telehealth, Health/ Dependent care spending account, wellness program and generous paid time off including 12 vacation days, 6 sick days and 9 paid holidays per year. KP is an Equal Opportunity Employer that uses E-Verify. As an Equal Opportunity Employer, KP and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status. All qualified candidates are encouraged to apply.