Guest Experience Concierge (Telephone Operator)

Kiawah Island Golf Resort; South Carolina; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meal Program

Training & Appreciation

Recognition Awards

Career Development

Wellness Fair

Free Parking

Health Benefits

401k

Job summary

Kiawah Island Golf Resort in South Carolina seeks a Telephone Operator to greet guests, answer incoming calls, and direct inquiries with warmth and accuracy. You’ll help with wake-up calls, guest requests, and basic resort services, always upholding our southern hospitality tradition.

This role requires a high school diploma, strong English communication, basic computer skills, and the ability to work both independently and in a team.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Communication skills

Basic computer skills

Teamwork

Background check

Education

High school diploma or equivalent

Job description

Kiawah Island Golf Resort in South Carolina seeks a Telephone Operator to greet guests, answer incoming calls, and direct inquiries with warmth and accuracy. You’ll help with wake-up calls, guest requests, and basic resort services, always upholding our southern hospitality tradition.

This role requires a high school diploma, strong English communication, basic computer skills, and the ability to work both independently and in a team.