Guest Experience Concierge - PBX & Front Desk

Kiawah Island Golf Resort; South Carolina; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Exclusive discounts

Employee meal program

Training and appreciation events

Recognition awards

Leadership and career development

Bi-annual wellness fair

Free parking

Insurance and vacation after 60 days

401k after 30 days

Job summary

Kiawah Island Golf Resort is seeking a Telephone Operator to create the first impression for guests by answering incoming calls with warmth and accuracy. You will assist guests, route requests, and coordinate wake-up calls in a fast-paced on-site environment.

This role emphasizes friendly communication, teamwork, and adherence to resort policies. The position requires basic computer skills, the ability to pass a background check, and flexibility with schedules in a 24-hour department.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Positive attitude

Excellent communication

Team player

Basic computer skills

Education

High school diploma or equivalent

Job description

Kiawah Island Golf Resort is seeking a Telephone Operator to create the first impression for guests by answering incoming calls with warmth and accuracy. You will assist guests, route requests, and coordinate wake-up calls in a fast-paced on-site environment.

This role emphasizes friendly communication, teamwork, and adherence to resort policies. The position requires basic computer skills, the ability to pass a background check, and flexibility with schedules in a 24-hour department.