Member Services Representative

Hirebridge; Kiawah Island (SC); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k)

Life Insurance

Telehealth

Paid time off

Job summary

Kiawah Island Club is seeking a polished Member Services Representative to be the first point of contact for Members and guests, assisting with logistics, reservations, and concierge requests. You will support membership onboarding and communicate club policies to ensure exceptional service across all amenities.

The role emphasizes strong communication, professionalism, and teamwork in a luxury private club setting on Kiawah Island, with a schedule primarily Monday–Friday and occasional weekends.

Qualifications

• Strong written and verbal communication skills.
• Four-year college degree in Hospitality, Communications, Marketing, Recreation, or related field is ideal.
• Ability to multi-task and manage multiple systems (email, phone system, reservation programs, Google Suite, etc.).
• Previous hospitality, food & beverage, customer service, or private club experience preferred.
• Must enjoy customer service and stay polished with Members and staff at all times.

Responsibilities

• Serve as first point of contact for Members and guests.
• Assist with logistics and reservations for events and club facilities.
• Handle concierge requests and general inquiries.
• Maintain data entry for membership and assist Membership Director with onboarding.
• Communicate policies and operations of club amenities to optimize service.

Skills

Communication skills

Customer service

Team player

Multi-tasking

Computer literacy

Weekend availability

Phone/email etiquette

Education

Bachelor's degree in Hospitality/Communications/Marketing/Recreation or related field

Tools

Google Suite

Job description

Introduction

On Kiawah Island, located just south of Charleston, South Carolina, day breaks across a pristine 10-mile beach, expansive marsh savannahs, ribboning rivers, and some of the most-acclaimed amenities available on the Eastern Seaboard. The Kiawah Island Club delivers a diverse collection of private amenities in distinctive venues. Amid uncommon scenic beauty, Members can savor the Island’s best offerings and create lifelong memories with family and friends.

When you come to Kiawah, you’ll know if it’s right for you the moment you set foot on the Island. It produces a feeling you can’t quite describe but you never want to let go.

We are seeking a polished and professional Member Services Representative to join our team! The Kiawah Island Club Member Services department is the central hub of Club information for Club Members, guests, and fellow team members. Member Services plays a key role in setting the standard of excellence in service at an organization that strives to be the finest private club in the world.

Responsibilities

• First point of contact for Members, potential new Members, and guests
• Assisting with logistics and reservations for Club events, all Club dining facilities, on- and off-Island transportation, kids programming, boat cruises, sporting club, and more
• Concierge requests and general Club and general Island inquiries
• Organizing data entry for membership, facilitating Member and guest credentials, assisting Membership Director with services and orientation of new Members
• Continual research and communication of policies and operations of all Club amenities and services (in order to better facilitate Member and staff communications)

Qualifications

• Strong written and verbal communication skills
• Four-year college degree in Hospitality, Communications, Marketing, Recreation, or related field is ideal
• Ability to multi-task and manage multiple systems at once (e.g. email, phone system, text/chat programming, dining and event reservation programs, Google Suite, etc.)
• Previous hospitality, food & beverage, customer service, or private club experience is strongly preferred
• Must enjoy working in a customer service field and remain polished and professional with Members and staff at all times whether it’s on the phone, email, or in person
• Works well with others and is a team player. Willing to chip in and contribute in areas that may not fall within the job role
• Have a flexible “can-do” attitude
• Must be computer literate and have excellent telephone and written etiquette
• Must be available to work 1-2 weekends a month (Schedule is predominantly Monday-Friday, 8:30a-5:00p with alternating weekends amongst MS employees, and flexible scheduling)
• Must have reliable transportation

Benefits

• Benefits are available to full-time employees after a waiting period and include: Medical, Dental, Vision, Short Term and Long-Term Disability, 401(k), Life Insurance, Accident Insurance, Telehealth, Health/ Dependent care spending account, wellness program and generous paid time off including 12 vacation days, 6 sick days and 9 paid holidays per year.

KP is an Equal Opportunity Employer that uses E-Verify. As an Equal Opportunity Employer, KP and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status.