Guest Experience Concierge

Ulta Beauty; Gilroy (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

Ulta Beauty in Gilroy, CA is seeking a Guest Coordinator to engage with guests and promote in-store services through one-on-one interactions, in-person and over the phone. You will support the Experience Manager and ASM, driving service/retail sales, guest experience, and smooth operations.

Role focuses on customer service, understanding salon services, and product knowledge, with opportunities to grow within a stable beauty retailer.

Qualifications

• High school diploma preferred.
• At least 1 year of relevant work experience.
• Proficient with basic technology (POS, Apple devices, services booking system).
• Strong communication and customer sales skills.

Responsibilities

• Contribute to meeting store goals for retail and service sales.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Manage appointment bookings, guest records, and salon traffic flow.
• Inform guests of promotions and events; invite them to try services.
• Ensure safety, sanitation, and infection control procedures are followed.

Skills

Basic tech proficiency

Sales & service

Customer relationships

Strong communication

Troubleshooting

Independent/team worker

Education

High school diploma preferred

Job description

Ulta Beauty in Gilroy, CA is seeking a Guest Coordinator to engage with guests and promote in-store services through one-on-one interactions, in-person and over the phone. You will support the Experience Manager and ASM, driving service/retail sales, guest experience, and smooth operations.

Role focuses on customer service, understanding salon services, and product knowledge, with opportunities to grow within a stable beauty retailer.