Guest Experience Lead - Flexible Schedule

Midtown Athletic Club; California (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Midtown Athletic Club is seeking a Hospitality Lead to create a positive experience in every interaction with members and guests. You will lead the Hospitality Team to ensure a welcoming, service-oriented environment across all touchpoints.

You will train, guide, and motivate staff, manage front desk operations, and handle registrations, payments, check-ins, and inquiries while upholding club standards and policies.

Qualifications

• At least 2 years of supervisory experience in a health club or hospitality environment.
• Proven ability to hire, train and lead productive service-minded associates.
• Excellent communication skills.
• Ability to work a flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Direct the work of the Hospitality Team and supervise front desk operations.
• Assist with front desk training and ensure procedures and behaviors are followed.
• Help members with program registration, payment processing, and scheduling services.
• Handle check-ins and address questions; resolve issues promptly.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Coordinate with housekeeping and maintenance when problems are reported.
• Answer queries regarding club services and facilities.
• Implement processes to ensure consistent delivery of service.
• Perform basic clerical duties and assist with inventory of products and supplies.

Skills

Customer service

Leadership

Communication

Team building

Job description

Midtown Athletic Club is seeking a Hospitality Lead to create a positive experience in every interaction with members and guests. You will lead the Hospitality Team to ensure a welcoming, service-oriented environment across all touchpoints.

You will train, guide, and motivate staff, manage front desk operations, and handle registrations, payments, check-ins, and inquiries while upholding club standards and policies.