Guest Experience Concierge

Hyatt Hotels Corporation; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Discounted Stays at Hyatt Hotels

Complimentary Meals

Employee Recognition Programs

Referral Bonuses

Employee Assistance Program (EAP)

Job summary

A leading hotel chain in Colorado Springs is seeking a Front Desk Agent to join their team. The role involves providing exceptional customer service, handling guest check-ins and check-outs, and addressing guest inquiries. Ideal candidates will have experience in hospitality, be proficient in hotel management software, and possess strong communication skills. Benefits include discounted hotel stays, complimentary meals, and union benefits such as health coverage and paid time off.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service to create a positive first impression.
• Handle guest check-ins and check-outs with accuracy and efficiency.
• Respond promptly to guest inquiries and resolve issues professionally.
• Assist guests with recommendations about local attractions and hotel amenities.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Problem-solving

Organization

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

A leading hotel chain in Colorado Springs is seeking a Front Desk Agent to join their team. The role involves providing exceptional customer service, handling guest check-ins and check-outs, and addressing guest inquiries. Ideal candidates will have experience in hospitality, be proficient in hotel management software, and possess strong communication skills. Benefits include discounted hotel stays, complimentary meals, and union benefits such as health coverage and paid time off.