Front Desk Agent | Guest Service & Check-In

Sweetwater Ave Llc; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Sweetwater Ave Llc is seeking a positive, friendly Front Desk Agent in Colorado Springs to provide exceptional service to hotel guests. The agent will assist guests with check-in and check-out, ensure smooth communication with housekeeping, and handle inquiries. Candidates should possess excellent communication skills, familiarity with hospitality standards, and the ability to remain positive in challenging situations. This role promises competitive compensation and opportunities for career advancement.

Qualifications

• Ability to provide exceptional customer service even in challenging situations.
• Ability to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations.
• Take reservations and answer questions via phone, email, and in person.
• Build rapport with guests through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused issue resolution

Job description

Sweetwater Ave Llc is seeking a positive, friendly Front Desk Agent in Colorado Springs to provide exceptional service to hotel guests. The agent will assist guests with check-in and check-out, ensure smooth communication with housekeeping, and handle inquiries. Candidates should possess excellent communication skills, familiarity with hospitality standards, and the ability to remain positive in challenging situations. This role promises competitive compensation and opportunities for career advancement.