Guest Experience Specialist — Front Desk & Casino

Double Eagle Hotel and Casino Conference Center; Cripple Creek (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

A premier hotel and casino in Colorado is seeking a reliable individual for a Front Desk position. This role involves delivering excellent customer service, managing guest inquiries, and performing clerical duties. Candidates should have strong communication skills and the ability to maintain effective working relationships. Responsibilities include greeting guests, handling reservations, and ensuring the lobby is well-maintained. The ideal candidate will thrive in a fast-paced environment while promoting a positive image of the establishment.

Qualifications

• Must possess a Colorado Division of Gaming License.
• Ability to develop and maintain effective working relationships.
• Experience in handling customer inquiries and reservations.

Responsibilities

• Greet guests and manage front desk operations.
• Handle phone calls and transfer to departments.
• Perform administrative and clerical tasks as needed.
• Maintain cleanliness in lobby and common areas.
• Manage guest accounts, ensuring accurate updates.

Skills

Customer service

Clerical skills

Basic mathematics

Job description

A premier hotel and casino in Colorado is seeking a reliable individual for a Front Desk position. This role involves delivering excellent customer service, managing guest inquiries, and performing clerical duties. Candidates should have strong communication skills and the ability to maintain effective working relationships. Responsibilities include greeting guests, handling reservations, and ensuring the lobby is well-maintained. The ideal candidate will thrive in a fast-paced environment while promoting a positive image of the establishment.