Front Desk Supervisor: Guest Experience & Revenue

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 27,000 - 38,000; Full time

Job summary

IHG Hotels & Resorts in Cleveland is seeking a friendly front desk associate to deliver timely check-in/check-out services, upsell rooms, and process cash and card transactions with accuracy.

The position requires a high school diploma with at least one year in front desk/guest relations, supervisory exposure preferred; fluent English is essential and other languages are a plus. You will collaborate with teams to ensure guest satisfaction and smooth operations.

Qualifications

• High School diploma or equivalent; 1 year front office/guest relations experience.
• Some supervisory training/experience preferred.
• Must speak fluent English; other languages are a plus.

Responsibilities

• Check-in/check-out guests professionally and efficiently.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit transactions and manage deposits.
• Answer phones, take reservations, and assist staff with guest needs.
• Coordinate with departments to ensure guest satisfaction.

Skills

Front desk

Guest relations

Communication

Education

High school diploma

Some college preferred

Job description

IHG Hotels & Resorts in Cleveland is seeking a friendly front desk associate to deliver timely check-in/check-out services, upsell rooms, and process cash and card transactions with accuracy.

The position requires a high school diploma with at least one year in front desk/guest relations, supervisory exposure preferred; fluent English is essential and other languages are a plus. You will collaborate with teams to ensure guest satisfaction and smooth operations.