Guest Services Concierge – Front Desk & Reservations

Extended Stay America; Fremont (AL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discou

Discounts to major companies

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, manage check-ins/outs, and handle payments at the front desk. You will answer phones, assist with requests, and maintain breakfast displays while upholding ESA safety and service standards.

Responsibilities include processing reservations and payments, resolving guest issues, and promoting the value of ESA to drive bookings. Teamwork and attention to cleanliness and safety are essential to success.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Strong English communication skills.
• Basic math and cash handling ability.
• Front desk or guest services experience is a plus.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Resolve guest issues through the Make it Right process.
• Process reservations, registration, payment, and departures per guidelines.
• Handle collection efforts of all in-house balances and maintain cash/Card/ledger records.
• Set up, maintain, and take down breakfast display promptly.
• Keep front desk, lobby and common areas organized and clean per standards.
• Sell ESA to inquiries and convert to reservations and occupied rooms.
• Collect guest information, probe for sales leads and identify opportunities.
• Conduct periodic tours to ensure brand standards.
• Assist with reasonable accommodations for guest requests when possible.
• Comply with policies including key control and safety reporting.

Skills

English proficiency

PMS proficiency

Safety procedures

Reporting

Basic math

Judgment

Problem solving

Education

High school diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to welcome guests, manage check-ins/outs, and handle payments at the front desk. You will answer phones, assist with requests, and maintain breakfast displays while upholding ESA safety and service standards.

Responsibilities include processing reservations and payments, resolving guest issues, and promoting the value of ESA to drive bookings. Teamwork and attention to cleanliness and safety are essential to success.