Guest Experience Concierge

Columbia Hospitality, Inc.; Cannon Beach (OR); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly pay range $20–$23

Paid daily pay

Paid time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

HSA/FSA Plans

Discounted lodging, dining, spa

Employee assistance program

Volunteer opportunities

Job summary

Stephanie Inn is seeking a proactive Front Desk professional to manage guest check-in/check-out and assist guests with a range of services on Oregon's beautiful north coast. You will use our property management system to check guests in, assign rooms, and explain amenities while delivering a warm and memorable guest experience.

Ideal candidates bring hospitality or customer service experience and excellent written and verbal communication skills.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Manages front desk check-in and check-out according to hotel procedures.
• Proficient with the property management system.
• Issues room keys and orients guests to services and areas of the property.
• Handles guest issues with discretion and professionalism, consulting management when needed.
• Makes reservations for restaurant, transportation, activities or entertainment on behalf of guests.

Skills

PMS proficiency

Front desk operations

Customer service experience

Communication skills

Tools

Property management system (PMS)

Job description

Stephanie Inn is seeking a proactive Front Desk professional to manage guest check-in/check-out and assist guests with a range of services on Oregon's beautiful north coast. You will use our property management system to check guests in, assign rooms, and explain amenities while delivering a warm and memorable guest experience.

Ideal candidates bring hospitality or customer service experience and excellent written and verbal communication skills.