FT Front Desk | Stephanie Inn

Columbia Hospitality; Cannon Beach (OR); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly pay range $20–$23

Paid daily pay

Paid time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

HSA/FSA Plans

Discounted lodging, dining, spa

Employee assistance program

Volunteer opportunities

Job summary

Stephanie Inn is seeking a proactive Front Desk professional to manage guest check-in/check-out and assist guests with a range of services on Oregon's beautiful north coast. You will use our property management system to check guests in, assign rooms, and explain amenities while delivering a warm and memorable guest experience.

Ideal candidates bring hospitality or customer service experience and excellent written and verbal communication skills.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Manages front desk check-in and check-out according to hotel procedures.
• Proficient with the property management system.
• Issues room keys and orients guests to services and areas of the property.
• Handles guest issues with discretion and professionalism, consulting management when needed.
• Makes reservations for restaurant, transportation, activities or entertainment on behalf of guests.

Skills

PMS proficiency

Front desk operations

Customer service experience

Communication skills

Tools

Property management system (PMS)

Job description

Front Desk | Stephanie Inn

Discover True Hospitality.

Welcome to Martin North, a family of hotels and restaurants in Cannon Beach, and a very special farm located on the Sunset Highway between Portland and the Pacific. Martin North is committed to delivering world class, one of a kind guest experiences on Oregon’s magical north coast. Martin North properties include Stephanie Inn and Dining Room, Public Coast Brewing Co., and Public Coast Farm.

At the Stephanie Inn, our mission is to create remarkable guest experiences that are remembered forever. These experiences shape the story of each guest’s time with us – one we hope they’ll share with family and friends, leaving them dreaming of when they’ll return.

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $20.00 to $23.00
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel."

Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

The Nitty Gritty

• Previous hospitality or customer service experience preferred.
• Strong written and verbal communication skills required.