Guest Experience Porter & Concierge

Explor Crater Lake, LLC; Oregon; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC welcomes guests to a scenic Oregon setting and seeks a friendly front desk Attendant to deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in, and guide them to accommodations while sharing hotel amenities and local park tips. This role emphasizes teamwork, guest satisfaction, and adherence to ISO standards in daily operations.

Qualifications

• Provide excellent customer service to meet and exceed guest expectations.
• We maintain a drug-free workplace to ensure safety and well-being of all employees.
• Equal opportunity notice: all applicants considered without regard to protected characteristics.

Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assist with luggage, and explain hotel features and emergency procedures.
• Ensure hotel public areas and equipment are clean and presentable at all times.
• Provide assistance to other departments including housekeeping, maintenance, and laundry as needed.
• Complete minor maintenance tasks.
• Complete front desk duties during lunch and breaks as needed.
• Share knowledge of the Park and surrounding area with all guests.
• Understand ISO management systems, policies, goals, and initiatives and meet responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Skills

Customer service

Guest relations

Communication

Multitasking

Tools

Front desk software

Job description

Explor Crater Lake, LLC welcomes guests to a scenic Oregon setting and seeks a friendly front desk Attendant to deliver outstanding service from arrival to departure.

You will greet guests, assist with check-in, and guide them to accommodations while sharing hotel amenities and local park tips. This role emphasizes teamwork, guest satisfaction, and adherence to ISO standards in daily operations.