Guest Experience Concierge

Viejas Casino & Resort; California (MO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Retirement 401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off (PTO)

Accident, Critical Illness & Dis/

Tuition reimbursement

Gym Membership Reimbursement

Fuel Discount

Job summary

Viejas Casino & Resort in San Diego, CA, is seeking a front desk guest services professional to manage reservations, registrations, and guest inquiries with courtesy and professionalism. You will handle check-ins/outs, upsell accommodations, and process payments while delivering concierge-style assistance on property amenities and local attractions.

Responsibilities also include cashiering duties, maintaining lobby areas, coordinating transportation, and collaborating with the team to ensure

Qualifications

• High school diploma or GED is required.
• Knowledge of Microsoft Office.
• Detail-oriented, organized and able to multitask in a fast-paced environment.
• Ability to type 35 WPM and communicate effectively with guests and team members.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and/or upsells room when possible.
• Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
• Assists with making room reservations.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Identifies and explains room features to guests.
• Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
• Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
• Makes other reservations such as restaurant, shows, etc.
• Maintains and organizes work area, Lobby and Front Desk area.
• Arranges transportation for guests/visitors.
• Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
• Notifies Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs all other duties.
• Does not provide supervision to others.

Skills

Guest Service

Communication

Typing Speed

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Viejas Casino & Resort in San Diego, CA, is seeking a front desk guest services professional to manage reservations, registrations, and guest inquiries with courtesy and professionalism. You will handle check-ins/outs, upsell accommodations, and process payments while delivering concierge-style assistance on property amenities and local attractions.

Responsibilities also include cashiering duties, maintaining lobby areas, coordinating transportation, and collaborating with the team to ensure