Spa Concierge: Elevate Guest Experience & Service

Viejas Casino & Resort; Alpine (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Viejas Casino & Resort is seeking a Spa Concierge to greet guests, manage bookings, and handle transactions at the front desk. The role requires strong customer service experience, excellent communication, and the ability to explain spa services to guests. Flexibility to work varied shifts, including evenings and holidays, is essential.

The position emphasizes maintaining a clean, hazard-free environment, high professionalism, and teamwork to ensure a seamless guest experience at Viejas Spa.

Qualifications

• High school diploma or GED required; prior money handling and customer service experience preferred.
• Proficient computer skills and ability to operate register and POS systems.
• Excellent oral communication; ability to explain treatments/services and assist guests.

Responsibilities

• Greet guests and maintain bookings; process cancellations and payments.
• Handle transactions, reconcile daily sales, deposits, and receipts.
• Enroll guests in spa programs and make reservations for events, classes, and services.
• Maintain cleanliness and inventory in the spa front desk area; ensure staff coverage as needed.
• Provide directions and information to guests; answer inquiries with a smile and eye contact.
• Communicate any guest or facility issues to spa management; document end-of-shift notes.

Skills

Oral communication

Customer service

Team player

Calm under pressure

Flexible schedule

Organized

Education

High school diploma or GED

Tools

POS system

Cash handling training

Job description

Viejas Casino & Resort is seeking a Spa Concierge to greet guests, manage bookings, and handle transactions at the front desk. The role requires strong customer service experience, excellent communication, and the ability to explain spa services to guests. Flexibility to work varied shifts, including evenings and holidays, is essential.

The position emphasizes maintaining a clean, hazard-free environment, high professionalism, and teamwork to ensure a seamless guest experience at Viejas Spa.