Guest Experience Concierge

JLL; Boulder (CO); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental & Vision

Parental leave 100%

Paid time off

Daily Pay

Job summary

JLL in Boulder, CO is seeking a Lobby Ambassador to deliver exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service in a corporate workplace.

Your duties include warmly welcoming guests, assisting with arrivals and orientations, staying connected with staff across departments, and supporting meetings while sharing knowledge of local dining and attractions.

Qualifications

• Minimum 2-3 years of customer service or hospitality experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with passion for creating exceptional guest experiences.
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).
• Flexibility and positive attitude when managing changing priorities.
• Professional demeanor with confidence and responsiveness in customer service situations.

Responsibilities

• Welcome guests and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace.
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences.
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions.
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments.
• Act as central point of contact for campus information, wayfinding, and activity coordination.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Hospitality

Verbal communication

Written communication

Interpersonal skills

Multitasking

Adaptability

Tools

Microsoft Office

Job description

JLL in Boulder, CO is seeking a Lobby Ambassador to deliver exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service in a corporate workplace.

Your duties include warmly welcoming guests, assisting with arrivals and orientations, staying connected with staff across departments, and supporting meetings while sharing knowledge of local dining and attractions.