Lobby Ambassador

US AMR-Jones Lang LaSalle Americas, Inc.; Boulder (CO); On-site; USD 22,000 - 33,000; Full time

Job summary

JLL is seeking a Lobby Ambassador in Boulder to deliver exceptional client and guest experiences. You will welcome guests, assist with arrivals and orientations, and serve as a local resource on dining, hotels, and events.

In this role, you will engage visitors and coworkers with a friendly approach, coordinate with facilities teams, and provide meeting support and reception services as needed. A hospitality mindset and strong communication are essential.

Qualifications

• Minimum 2-3 years of customer service or hospitality experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a passion for guest experiences.
• Ability to multi-task and prioritize with accuracy and service quality.

Responsibilities

• Welcome guests enthusiastically and assist with arrivals/departures and orientations.
• Engage visitors, employees, and callers in a warm, helpful manner with visible presence.
• Serve as a local concierge on dining, hotels, attractions, and events.
• Proactively identify guest needs and coordinate creative solutions.
• Coordinate with facilities teams to deliver hospitality-focused service across departments.
• Act as a central contact for campus information, wayfinding, and event coordination.
• Provide meeting support, reception services, and personal assistance as needed.

Skills

Customer service

Hospitality

Communication

MS Office

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.

Your day-to-day tasks will include:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Physical Demands and Work Environment:

• Regular walking throughout the facility to engage with customers and guests
• Standing for extended periods during guest interactions and reception duties
• Ability to lift and carry items related to mail services and meeting support
• Professional office environment with frequent interpersonal interaction
• Multi-tasking in fast-paced setting with shifting daily priorities

Required Qualifications:

• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Preferred Qualifications:

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions