Guest Experience Advocate — Create Memorable Stays

Hilton; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Job summary

Hilton Indianapolis is seeking a Guest Service Agent to greet guests, check them in/out, and provide exceptional hospitality. You will handle payments, share local knowledge, and promote hotel amenities to enhance revenue and guest satisfaction.

A strong team player with a guest-first mindset is required. You will represent Hilton standards, deliver memorable experiences, and support the front desk during peak times.

Qualifications

• Warm, welcoming hospitality mindset and guest-centric approach.
• Strong communication and problem-solving skills.
• Ability to multi-task and work well in a team.

Responsibilities

• Greet guests at arrival and handle check-in/check-out efficiently.
• Process payments and receipts via POS system with accuracy.
• Provide knowledge on hotel services, rooms, promotions and local area information.
• Promote hotel amenities to maximize revenue and guest satisfaction.
• Respond to guest requests and resolve concerns promptly.

Skills

Guest service

Communication

Customer care

Tools

POS system

Job description

Hilton Indianapolis is seeking a Guest Service Agent to greet guests, check them in/out, and provide exceptional hospitality. You will handle payments, share local knowledge, and promote hotel amenities to enhance revenue and guest satisfaction.

A strong team player with a guest-first mindset is required. You will represent Hilton standards, deliver memorable experiences, and support the front desk during peak times.