Guest Services Front Office Lead

remingtonhotelscareers; BLOOMINGTON (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k

Paid Time Off

Job summary

Hilton Minneapolis Wairport in Bloomington, MN is seeking a Front Office Associate to help with staffing, interviewing, hiring, supervising, training and scheduling front desk personnel.

You will manage the MICROS system, review discrepancy reports, and coordinate with Housekeeping and Engineering to handle guest requests and maintenance needs. The role requires friendly, professional check-in/out and guest assistance, with potential weekend shifts.

Qualifications

• Front desk staff must greet guests, check them in/out, and assist with requests.
• Ability to stay calm with demanding guests and high occupancy.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk staff.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering regarding guest rooms, requests and maintenance needs; process guest requests to appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Customer service

Calm under pressure

Team player

Flexibility

Weekend availability

Tools

MICROS system

Job description

Hilton Minneapolis Wairport in Bloomington, MN is seeking a Front Office Associate to help with staffing, interviewing, hiring, supervising, training and scheduling front desk personnel.

You will manage the MICROS system, review discrepancy reports, and coordinate with Housekeeping and Engineering to handle guest requests and maintenance needs. The role requires friendly, professional check-in/out and guest assistance, with potential weekend shifts.