Guest Experience Ambassador

Hilton; Key West (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton is seeking a Guest Service Agent to warmly welcome guests, manage seamless check-in and check-out, and provide accurate information about rooms, rates, and local attractions to create memorable stays.

You will assist with payments using the POS system, upsell hotel services, handle guest requests with care, and uphold Hilton's hospitality values of integrity, teamwork and service excellence.

Qualifications

• Guest service mindset and strong guest interaction skills.
• Demonstrated integrity in handling guest needs and payments.
• Ability to lead by example and collaborate with team members.
• Proven ability to work well with others in a fast-paced environment.
• Sense of ownership and accountability for guest satisfaction.

Responsibilities

• Greet guests, assist with check-in and room assignment.
• Process check-out and handle payments through the POS system.
• Provide knowledge about hotel offerings, rooms, rates, and local area info.
• Promote hotel services and upsell amenities to guests.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Accountability

Job description

Hilton is seeking a Guest Service Agent to warmly welcome guests, manage seamless check-in and check-out, and provide accurate information about rooms, rates, and local attractions to create memorable stays.

You will assist with payments using the POS system, upsell hotel services, handle guest requests with care, and uphold Hilton's hospitality values of integrity, teamwork and service excellence.