Guest Experience Specialist - Front Desk

remingtonhotelscareers; BLOOMINGTON (MN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Remington Hotels in Bloomington, MN seeks a Front Desk Agent to greet guests, check them in and out, and support reservations. You will handle charges, maintain knowledge of rates and policies, and work as part of a team to deliver excellent guest experiences.

This in-office role may require varied schedules, including nights, weekends, and holidays, with focus on accuracy, courtesy, and efficient service to guests arriving at the property.

Qualifications

• High work ethic and self-initiative.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know where to post all charges.
• Manage cash handling and payment processing.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and cancellation/relocation procedures.

Skills

Work ethic

Team player

Flexible scheduling

Job description

Remington Hotels in Bloomington, MN seeks a Front Desk Agent to greet guests, check them in and out, and support reservations. You will handle charges, maintain knowledge of rates and policies, and work as part of a team to deliver excellent guest experiences.

This in-office role may require varied schedules, including nights, weekends, and holidays, with focus on accuracy, courtesy, and efficient service to guests arriving at the property.