Guest Experience Ambassador

Hilton; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Employee stock program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent to provide exceptional hospitality at our Sioux Falls location. You will greet guests, manage check-in/check-out, handle payments, and offer local information to enhance each stay.

Responsibilities include upselling hotel amenities, resolving guest requests with care, and maintaining a welcoming, efficient front desk experience aligned with Hilton's service standards.

Qualifications

• Excellent guest service and communication skills.
• Able to handle payments and verify charges accurately.
• Professional demeanor and hospitality mindset.

Responsibilities

• Deliver a warm welcome and complete check-in/check-out.
• Process payments and operate the POS system accurately.
• Provide hotel knowledge and upsell services.
• Respond to guest requests and resolve issues promptly.

Skills

Customer service

Communication

Cash handling

POS systems

Hospitality

Tools

POS system

Job description

Hilton is seeking a Guest Service Agent to provide exceptional hospitality at our Sioux Falls location. You will greet guests, manage check-in/check-out, handle payments, and offer local information to enhance each stay.

Responsibilities include upselling hotel amenities, resolving guest requests with care, and maintaining a welcoming, efficient front desk experience aligned with Hilton's service standards.