Guest Experience Specialist
Hilton
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Job summary
Hilton in New York is seeking a Guest Service Agent to welcome guests, manage check-in and check-out, and help ensure a smooth arrival for every guest. You will verify details, issue keys, process payments, and share hotel information to create memorable experiences.
The role emphasizes hospitality, integrity, teamwork, and a proactive approach to guest requests. If you enjoy delivering outstanding service and upselling hotel amenities, this is a great fit in our hospitality-driven team.
Responsibilities
- Greet guests upon arrival and assist with the check-in process
- Process check-outs, verify charges and handle payments accurately
- Provide local information and hotel offerings to guests
- Assist with upselling hotel amenities to maximize revenue
Job description
Hilton in New York is seeking a Guest Service Agent to welcome guests, manage check-in and check-out, and help ensure a smooth arrival for every guest. You will verify details, issue keys, process payments, and share hotel information to create memorable experiences.
The role emphasizes hospitality, integrity, teamwork, and a proactive approach to guest requests. If you enjoy delivering outstanding service and upselling hotel amenities, this is a great fit in our hospitality-driven team.
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