Guest Experience Concierge

Camelback Resort; Blacksburg (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Peregrine Hospitality in Blacksburg, VA seeks a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, and handle cashiering with accuracy.

You will provide information on hotel services and local attractions, assist with payments, resolve guest concerns, upsell programs, and maintain knowledge of the hotel and area. This role requires teamwork and attention to detail in a fast-paced environment; hourly pay starts at $15.

Qualifications

• Experience delivering guest service in a hospitality setting.
• Ability to register guests, verify reservations, and process payments.
• Familiarity with basic point-of-sale and computer systems.

Responsibilities

• Greet and welcome guests, creating a warm first impression.
• Register guests, verify reservations, and process payments accurately.
• Handle cash and balance the cash drawer.
• Provide information on hotel facilities and local attractions.
• Assist guests with check-out and various payment methods.
• Address guest questions and resolve concerns to ensure satisfaction.
• Maintain knowledge of hotel services, policies, and safety standards.
• Assist in upselling marketing programs to boost revenue.
• Collaborate with team and support management as needed.
• Follow department procedures and policies; perform additional duties as assigned.

Skills

Customer service orientation

Cash handling

Multi-tasking

Attention to detail

Communication skills

Teamwork

Computer basics

Job description

Peregrine Hospitality in Blacksburg, VA seeks a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, and handle cashiering with accuracy.

You will provide information on hotel services and local attractions, assist with payments, resolve guest concerns, upsell programs, and maintain knowledge of the hotel and area. This role requires teamwork and attention to detail in a fast-paced environment; hourly pay starts at $15.