Guest Experience Specialist

Camelback Resort; Clearwater (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality is hiring for a Front Desk/Guest Services role in the hospitality team. The position involves welcoming guests, registering and processing payments, and providing information on local attractions.

You will handle cash, assist with check-out, and resolve guest issues while maintaining service standards. Requires a high school diploma or GED and at least 1 year in customer service, with flexible shifts.

Qualifications

• Education: High School diploma or GED equivalence.
• 1 year of Customer Service experience preferred.
• Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Customer service

Communication

Upselling

Cash handling

Basic computer skills

Attention to detail

Team player

Education

High School diploma or GED

Job description

Peregrine Hospitality is hiring for a Front Desk/Guest Services role in the hospitality team. The position involves welcoming guests, registering and processing payments, and providing information on local attractions.

You will handle cash, assist with check-out, and resolve guest issues while maintaining service standards. Requires a high school diploma or GED and at least 1 year in customer service, with flexible shifts.