Guest Experience Concierge

BENCHMARK; Birmingham (AL); On-site; USD 17,047 - 24,280; Full time

Job summary

BENCHMARK in Birmingham, Alabama is on the lookout for a dedicated Guest Services Agent to join our team. This role involves providing exceptional service to guests, ensuring a warm welcome and a memorable experience from arrival through their stay.

The ideal candidate will possess a passion for assisting others, with at least a year in a high-interaction customer service position. A valid driver’s license and a friendly demeanor are essential, along with the ability to work flexible shifts, including weekends.

Qualifications

• At least one year of experience in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for the past six months.
• Hospitality industry experience is a plus.

Responsibilities

• Help guests discover their 'Wanderlust' experience through exceptional customer service.
• Interact with guests and welcome them as they arrive at the hotel.
• Escort guests to the front desk for check-in and assist with luggage.

Skills

Customer service

Team collaboration

Problem-solving

Verbal communication

Job description

BENCHMARK in Birmingham, Alabama is on the lookout for a dedicated Guest Services Agent to join our team. This role involves providing exceptional service to guests, ensuring a warm welcome and a memorable experience from arrival through their stay.

The ideal candidate will possess a passion for assisting others, with at least a year in a high-interaction customer service position. A valid driver’s license and a friendly demeanor are essential, along with the ability to work flexible shifts, including weekends.