Guest Experience Concierge — Luxury Hotel

Renaissance Mobile Riverview & Battle House Hotel & Spa; Mobile (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

Paid holidays and vacations

401k with matching

Tuition Reimbursement

Hotel and Food & Beverage Discounts

Job summary

A luxury hotel in Alabama is seeking a Guest Services Assistant to enhance guest experiences by assisting with booking activities and responding to various requests. The ideal candidate possesses excellent guest relations and communication skills, along with being detail-oriented and able to thrive in a fast-paced environment. This position contributes greatly to ensuring guest satisfaction and memorable stays.

Qualifications

• Experience in customer service or hospitality industry preferred.
• Ability to assist in booking and setting up activities for guests.
• Strong organizational and multitasking capabilities.

Responsibilities

• Assist guests with booking activities like dining and spa treatments.
• Coordinate special guest requests and inform them of hotel services.
• Maintain excellent communication with guests and staff.

Skills

Excellent guest relations skills

Excellent verbal communication skills

Detail-oriented

Team player

Ability to work well in a fast-paced environment

Ability to work well under pressure

Job description

A luxury hotel in Alabama is seeking a Guest Services Assistant to enhance guest experiences by assisting with booking activities and responding to various requests. The ideal candidate possesses excellent guest relations and communication skills, along with being detail-oriented and able to thrive in a fast-paced environment. This position contributes greatly to ensuring guest satisfaction and memorable stays.