Guest Service Agent

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 17,047 - 24,280; Full time

Job summary

Pyramid Global Hospitality is hiring a Guest Services Agent for the Courtyard by Marriott Birmingham Downtown at UAB. The ideal candidate will provide exceptional customer service, warmly welcoming guests and assisting them throughout their stay.

Responsibilities include greeting and escorting guests, providing local information, and ensuring a pleasant experience at all times. Candidates should have at least one year of customer service experience, excellent communication skills, and a pleasant personality.

Compensation starts at $15.00 per hour based on qualifications.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Ability to work in a fast-paced setting.

Responsibilities

• Provide warm, exceptional customer service to guests.
• Escort guests to the front desk and explain amenities.
• Work with the team to ensure personalized guest experiences.

Skills

Customer service experience

Verbal communication skills

Teamwork ability

Problem-solving skills

Outgoing personality

Job description

Guest Services Agent

The Courtyard by Marriott Birmingham Downtown at UAB is located in downtown Birmingham, near University of Alabama Hospital.

Job Summary
We are seeking a highly motivated Guest Services Agent to provide warm, exceptional customer service and assist guests throughout their stay. The Agent will welcome guests, escort them to the front desk, provide local information, and ensure a pleasant experience at all times.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to our hotel
• If guests arrive by motor vehicle, open their door and provide hospitality
• Escort and orient guests to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Upon check‑in, escort guests and luggage to their room, explaining amenities and fun facts
• Work with other attendants to ensure each guest has a personalized experience and always open the door for guests
• Assist lobby attendant in keeping entrance area clean and organized
• Be the difference with all guests and employees, surpassing the norm

Qualifications

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Strong teamwork ability (must work in a team environment)
• Pleasant and helpful personality
• Must be able to work a full shift standing, moving between valet lot and hotel areas
• Strong desire to impact others
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of shift
• Available to work various shifts including weekends and holidays

Compensation

$15.00 per hour.
Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, experience, certifications and location.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.