Guest Experience Concierge

Rane Culinary Science Center; Auburn (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hospitality center in Auburn, Alabama, seeks a Guest Experience Expert to deliver exceptional service and create tailored experiences for guests. Responsibilities include managing front desk operations, handling reservations, and ensuring guest satisfaction through attentive service. The ideal candidate has a high school diploma, customer service experience and excels in a dynamic environment, being detail-oriented and proficient with basic math skills. This role offers a chance to be part of a vibrant team dedicated to outstanding guest experiences.

Qualifications

• Must be able to demonstrate hospitality and professionalism in all situations.
• Ability to be efficient in a fast-paced environment.
• Previous hotel or customer service experience preferred.

Responsibilities

• Maintain complete knowledge of hotel features, services, and policies.
• Handle guest complaints and provide detailed information.
• Book reservations and check-in guests according to hotel standards.

Skills

Excellent customer service skills

Detail-oriented

Multi-tasking abilities

Proficient in Microsoft Office Suite

Basic math and money-handling skills

Education

High school diploma or equivalent

Job description

A prominent hospitality center in Auburn, Alabama, seeks a Guest Experience Expert to deliver exceptional service and create tailored experiences for guests. Responsibilities include managing front desk operations, handling reservations, and ensuring guest satisfaction through attentive service. The ideal candidate has a high school diploma, customer service experience and excels in a dynamic environment, being detail-oriented and proficient with basic math skills. This role offers a chance to be part of a vibrant team dedicated to outstanding guest experiences.