Guest Experience Concierge

Great Lakes Hospitality Group; Auburn Hills (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Great Lakes Hospitality Group is seeking individuals in Auburn Hills, Michigan, for guest services roles where professionalism and efficiency matter. Responsibilities include greeting guests, managing room assignments, and processing payments, ensuring overall guest satisfaction.

Candidates must possess a high school diploma and have at least three months of experience in hospitality or customer service. Clear communication and strong interpersonal skills are essential for this role, as is the ability to adapt to various tasks.

Qualifications

• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer inquiries about hotel services.
• Manage room availability and reservations.
• Process guest payments and compute bills.
• Handle incoming mail and messages.
• Enforce company credit policies.
• Take initiative to greet guests warmly.
• Oversee assigned employees in absence of supervisor.
• Make reservations for guests as needed.

Skills

Clear communication

Judgment and specialized knowledge

Adaptability

Typing accuracy

Education

HS Diploma or equivalent

Job description

Great Lakes Hospitality Group is seeking individuals in Auburn Hills, Michigan, for guest services roles where professionalism and efficiency matter. Responsibilities include greeting guests, managing room assignments, and processing payments, ensuring overall guest satisfaction.

Candidates must possess a high school diploma and have at least three months of experience in hospitality or customer service. Clear communication and strong interpersonal skills are essential for this role, as is the ability to adapt to various tasks.