Restaurant Operations & Guest Experience Lead

The Hotel at Auburn University & Dixon Conference Center; Auburn (AL); On-site; USD 40,000 - 50,000; Full time

Job summary

A premier hospitality establishment in Auburn, Alabama is seeking a Restaurant Supervisor to assist the Restaurant Manager in directing staff and ensuring first-class service and guest satisfaction. The ideal candidate will ensure that all operational procedures are followed and will be responsible for addressing guest concerns while promoting hotel facilities. Candidates should possess strong leadership skills and have a high school diploma. This role requires excellent communication skills and the ability to work effectively in a busy environment.

Qualifications

• Excellent communication skills required.
• Ability to handle stressful situations during busy periods.
• Knowledge of training principles for individual and group settings.

Responsibilities

• Assist in directing and organizing restaurant staff for first-class service.
• Ensure compliance with service standards and operational procedures.
• Handle guest interactions and resolve issues positively.
• Conduct pre-shift meetings and communicate important updates.
• Monitor food quality and service standards continuously.
• Assist with marketing initiatives and social media updates.

Skills

Excellent written and verbal communication skills

Ability to work under pressure

Proficient in Microsoft Office Suite

Demonstrate positive leadership

Knowledge of training design principles

Education

High school diploma or equivalent

Job description

A premier hospitality establishment in Auburn, Alabama is seeking a Restaurant Supervisor to assist the Restaurant Manager in directing staff and ensuring first-class service and guest satisfaction. The ideal candidate will ensure that all operational procedures are followed and will be responsible for addressing guest concerns while promoting hotel facilities. Candidates should possess strong leadership skills and have a high school diploma. This role requires excellent communication skills and the ability to work effectively in a busy environment.