Concierge

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Opportunities for Growth

Employee Recognition

Job summary

A luxury resort in Fairhope, Alabama is seeking an Entry-level Concierge to enhance guest experiences through warm hospitality and proactive service. The role includes assisting with check-ins, providing information, and resolving guest concerns. Benefits include health coverage, growth opportunities, and exclusive discounts. Join a team dedicated to exceptional hospitality and unforgettable guest experiences.

Qualifications

• Friendly demeanor and proactive service.
• Ability to maintain high hospitality standards.
• Familiarity with hotel amenities and local attractions.

Responsibilities

• Welcome guests, ensuring a smooth check‑in/check‑out process.
• Assist with reservations and provide information.
• Collaborate with departments to ensure cohesive service.

Skills

Guest Engagement

Problem Resolution

Front Desk Support

Professionalism & Courtesy

Tools

Property Management System (PMS)

Hotel Software

Job description

Join to apply for the Concierge role at Grand Hotel Golf Resort and Spa, Autograph Collection

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott’s Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

Job Overview

As a Rooms Concierge, you will play a vital role in creating an exceptional first impression for our guests. Acting as a brand ambassador, you will ensure a seamless check‑in and check‑out experience, offer personalized assistance, and provide valuable information to enhance each guest's stay. Your warm hospitality and proactive service will contribute to an elevated and memorable experience at our resort.

Key Responsibilities

• Guest Engagement: Welcome guests with a friendly demeanor, anticipating their needs and ensuring a smooth arrival and departure process.
• Front Desk Support: Assist with check‑ins, check‑outs, and reservations using the Property Management System (PMS) and hotel software.
• Information Resource: Provide clear directions and insights about hotel amenities, local attractions, and events.
• Problem Resolution: Identify potential guest concerns and resolve them efficiently, maintaining the highest standards of hospitality.
• Hotel Knowledge: Stay informed about room layouts, amenities, special promotions, and upcoming events to assist guests effectively.
• Transportation & Reservations: Arrange transportation, manage billing, and secure dining reservations for a seamless guest experience.
• Collaboration: Work closely with other departments to ensure a cohesive and exceptional level of service.
• Professionalism & Courtesy: Maintain a polished, professional demeanor while interacting with guests, associates, and vendors.

Perks & Benefits

• Health, Dental, and Vision Coverage: Comprehensive plans with both FSA and HSA options available.
• 401(k) with Company Match: Plan confidently for your future.
• Exclusive Discounts: Hotel stays, dining, golf, and retail discounts at PCH properties and across Marriott’s global network.
• Opportunities for Growth: Ongoing training, development programs, and clear pathways for career advancement.
• Employee Recognition: Celebrate your achievements with our rewards and recognition initiatives.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Hospitality

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.