Guest Experience Concierge

InterContinental 62s Group plc; Atlanta (GA); On-site; USD 25,000 - 32,000; Full time

Job summary

InterContinental 62s Group plc is seeking a Front Desk Agent in Atlanta to provide a warm welcome, handle bookings and inquiries, and create a memorable stay for guests. You will check guests in/out, manage IDs and keys, and assist with local knowledge and services.

The role requires strong communication, problem-solving, and basic computer skills. Flexible scheduling including nights, weekends, and holidays is expected, with opportunities to upsell and contribute to a high-quality guest

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving to turn issues into opportunities.
• Reading, writing, basic maths, and computer literacy.
• Willingness to work night, weekend, and holiday shifts.
• Experience in front desk or guest service (1 year preferred).

Responsibilities

• Greet guests warmly and initiate a memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Handle bookings, upsell opportunities, and share stay tips.
• Process cash and card transactions accurately.
• Check guests in and out; manage IDs, keys, and safekeeping.
• Record guest preferences and respond to requests and concerns.
• Serve as a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents.
• Maintain professional appearance and act as a brand ambassador.
• Stay informed on daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Skills

Communication skills

Problem-solving

Language skills

Tech-savvy

Flexibility

Education

High school diploma

College degree (bonus)

Job description

InterContinental 62s Group plc is seeking a Front Desk Agent in Atlanta to provide a warm welcome, handle bookings and inquiries, and create a memorable stay for guests. You will check guests in/out, manage IDs and keys, and assist with local knowledge and services.

The role requires strong communication, problem-solving, and basic computer skills. Flexible scheduling including nights, weekends, and holidays is expected, with opportunities to upsell and contribute to a high-quality guest