Front Desk Guest Experience Specialist

Fairweather, LLC; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

IHG is seeking a Front Desk Agent in Atlanta, GA. You will warmly welcome guests, manage bookings, handle transactions, and ensure a smooth check-in/check-out. The role requires flexibility for nights and weekends and a focus on guest satisfaction.

You will uphold safety procedures, assist with local information, and contribute to a memorable stay while representing the brand with professionalism.

Qualifications

• High school diploma or equivalent required.
• Strong communication and problem-solving skills.
• Basic computer, reading, writing and math skills.

Responsibilities

• Greet guests warmly and kick off a memorable guest experience.
• Acknowledge members and returning guests; handle bookings and upsell opportunities.
• Handle cash and credit transactions; manage check-in/check-out and keys.
• Anticipate guest needs, record preferences, and respond to inquiries.
• Serve as a trusted contact for guests and direct issues to management when needed.
• Adhere to safety procedures and wear required protective gear.
• Maintain appearance as a brand ambassador and stay informed about daily events.

Skills

Communication skills

Problem-solving

Fluency in local language

Literate and tech-savvy

Flexibility (nights/weekends/holidays)

High school diploma or qualification

College degree (bonus)

Experience in front desk/guest service

Physical strength up to 50lbs

Education

High school diploma or equivalent

College degree (bonus)

Job description

IHG is seeking a Front Desk Agent in Atlanta, GA. You will warmly welcome guests, manage bookings, handle transactions, and ensure a smooth check-in/check-out. The role requires flexibility for nights and weekends and a focus on guest satisfaction.

You will uphold safety procedures, assist with local information, and contribute to a memorable stay while representing the brand with professionalism.