Front Desk Guest Service Agent – Alpharetta

WINDSOR CAPITAL GROUP; Alpharetta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

FSA/HSA Savings

401(k) Plans

EAP

Career Growth Opportunities

Paid Time Off

Paid Sick Leave

Employee Discounts

Complimentary On-Shift Meals

Recognition & Rewards

Job summary

Windsor Hospitality is seeking a Guest Service Agent to deliver warm, efficient service at the Front Desk. You will greet guests, handle check-ins/check-outs, and coordinate with housekeeping and bell staff to ensure smooth stays.

Ideal candidates have strong communication, be calm under pressure, and provide exceptional guest experiences. Flexible shifts and a commitment to guest satisfaction are essential.

Qualifications

• Experience in hotel front desk operations.
• Strong customer service and communication skills.
• Ability to handle multiple tasks with accuracy and courtesy.

Responsibilities

• Greet guests and check them in/out with a friendly, efficient approach.
• Issue room keys and provide directions or escort as needed.
• Manage mail, messages, and guest requests promptly and professionally.
• Explain hotel facilities and local attractions; resolve guest inquiries.

Skills

Front Desk

Customer Service

Communication

Multitasking

Problem Solving

Tools

PMS System

POS Terminal

Job description

Windsor Hospitality is seeking a Guest Service Agent to deliver warm, efficient service at the Front Desk. You will greet guests, handle check-ins/check-outs, and coordinate with housekeeping and bell staff to ensure smooth stays.

Ideal candidates have strong communication, be calm under pressure, and provide exceptional guest experiences. Flexible shifts and a commitment to guest satisfaction are essential.